Terms of Service

1. Acceptance of These Terms

These terms apply when you use kinetiq.work, the KinetIQ learning platform at learn.kinetiq.work, Kinetiq Insights, and the guides, toolkits and other resources we publish. By using any of them you agree to these terms. If you do not agree, please do not use the services.

If you use KinetIQ on behalf of an organization, you confirm that you are authorized to accept these terms for that organization.

2. What KinetIQ Provides

KinetIQ offers:

• This website, including articles, guides, a glossary, and other published material.
• A learning platform with courses, lessons, exercises and tool submissions, available to people with an account and an enrollment.
• Downloadable resources such as worksheets, templates and the workplace whitepaper.
• Consulting and training engagements, which are arranged separately and described in section 9.

We develop these services continuously. Features may be added, changed or withdrawn, and published material may be revised or removed.

3. Accounts and Eligibility

Some parts of the service require an account. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for activity that happens under your account. Tell us at support@kinetiq.work if you believe your account has been used without your permission.

Accounts are for individual use and should not be shared. Where an organization holds seats or licenses, those are allocated to named people.

KinetIQ is designed for professional use and is not directed at children under 16. Please do not create an account if you are under 16.

4. Acceptable Use

When using the services, please do not:

• break the law, infringe anyone's rights, or help someone else do either;
• attempt to gain unauthorized access to any account, system or data;
• probe, scan or disrupt the services, or interfere with their normal operation;
• scrape or bulk-download material except as ordinary search engine indexing;
• upload malicious code, or content that is unlawful, harassing or deceptive;
• misrepresent your identity or your affiliation with an organization.

We may suspend or close accounts that breach these terms, and will normally explain why when we do.

5. Our Content and Your License to Use It

The services and the material in them, including text, course content, artwork, and the KinetIQ name and logo, belong to KinetIQ or its licensors and are protected by intellectual property law.

Toolkits, templates and worksheets are published to be used. You may download them, use them inside your organization, and adapt them to fit how your team works. You may not resell them, publish them as your own, or redistribute them as a product or service of your own.

Course content is licensed to the enrolled individual for their own learning. Please do not copy, record or share it outside your enrollment.

You may quote or link to our published articles with attribution. Anything beyond that, contact support@kinetiq.work.

6. What You Submit

You keep ownership of the material you submit, including tool submissions, exercise responses, form content and support messages. You give us permission to store and process it so we can operate the services, give feedback, and provide support.

Please do not submit anything you are not entitled to share, including a third party's confidential information. How we handle personal information is set out in the Privacy Policy.

7. Third-Party Services and Links

The services link to and rely on third parties, including scheduling, email and analytics providers. We do not control third-party sites and are not responsible for their content or practices. Their own terms apply when you use them.

8. Availability

We aim to keep the services available and working, but we do not guarantee uninterrupted access. Maintenance, updates and events outside our control can interrupt them, and we may change or discontinue parts of the services.

9. Consulting and Training Engagements

Consulting, training and other paid work is arranged separately and governed by the agreement, statement of work or order form signed for it. Where that agreement and these terms disagree, that agreement takes precedence for the work it covers.

Nothing on this website is an offer or a binding quote. Descriptions of our approach, outcomes and timelines are illustrative.

Those conversations often involve you describing how your teams actually operate, and us describing how we work. If you would like confidentiality in place first, we publish a standard mutual non-disclosure agreement (PDF) you can complete, sign and return. It is mutual because both sides disclose, and signing it commits neither of us to work together.

10. Disclaimers and Limitation of Liability

The services and their content are provided on an “as is” basis. To the fullest extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Our material is educational and is not legal, financial, medical or other professional advice. Decisions you take remain yours.

To the fullest extent permitted by law, KinetIQ is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of the services.

Nothing here limits liability that cannot be limited by law.

11. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated by email to active account holders. The “Last updated” date in the hero reflects the most recent revision, and continuing to use the services after a change means you accept the updated terms.

12. Governing Law and Disputes

These terms, and any dispute arising out of them or out of your use of the services, are governed by the laws of the State of California, without regard to its conflict of laws rules.

If something goes wrong, please raise it with us first at support@kinetiq.work. Most problems are resolved quickly that way, and we would rather fix one than argue about it.

Where a dispute cannot be resolved informally, you and KinetIQ agree it will be brought exclusively in the state or federal courts located in California, and both of us consent to the personal jurisdiction of those courts.

Where a signed consulting or training agreement covers the work in question, that agreement's own governing law and dispute provisions apply to it instead, as set out in section 9.

13. Contact

Questions about these terms:

• Email: support@kinetiq.work
• Privacy: privacy@kinetiq.work